collonil organic cream
Product description, delivery options, & returns policy
Delivery
30 Day Returns
We're confident you'll love your purchase, however, if you need to return your item you can do so within 30 days. Simply find your order within my orders and follow the steps to return your item.
View full returns policyReturns policy
Please read our returns policy below to understand what needs to be considered when making a return:
How long do I have to return my order?
This item must be returned within 30 days of the date of receipt of the item you purchased. The only exception to this is during the Black Friday and Christmas shopping period.
Any purchases made between 15th November and 15th December can be returned up until 15th January in the following year. This allows you to buy Christmas gifts, and still return them after the festive period if needed.
What options do I have to return the product?
As an online marketplace, we do not have any physical locations. All items must be returned by post to the address stated on the returns information listed against your order in the My orders area of your account.
All returned items must be new, unwashed and in the same condition as when they were received, with all tags still attached and intact.
Can I exchange a product?
We do not directly exchange products. To exchange a product for a different size, the original item must first be returned and received. Once that has occurred a refund will be made. To get the new size, the customer must purchase that directly, which they can choose to do after the refund, or before, at their own expense.
There is no fee to exchange via this process.
In the event of an incorrect or damaged product being sent, we will offer a full exchange or refund.
Do I have to pay for returns?
This depends on your reason for return.
If your item is damaged, or an incorrect item is sent, there will be no cost for you to return the item. However, if you are returning the item due to the size or fit, or other details you dislike, the cost of return will be deducted from your refund if using a returns label received with the product, or at your own expense if a label is not used.
If you need any assistance with your return, you can find more details in your confirmation email, via the My orders page or by contacting us on hello@lovethesales.com .
What cannot be returned?
For hygiene reasons, underwear, face masks and some jewellery cannot be returned unless they include a hygienic cover and this is still intact. Additionally, any personalised items cannot be returned.
Product Details
Product description
Collonil Organic Cream nourishes and helps maintain the appearance of your O My Bag, effectively removing scratches while being safe for Classic Leather and Cognac items. A small amount should be applied on a cloth and tested on a hidden area before use.
Product description
This Collonil Organic Cream helps nourish your O My Bag, removing scratches and giving your bag the love it deserves. This product is suitable for our Classic Leather and a smaller amount for Cognac items. Apply a small quantity on a cloth first, let the cloth absorb the lotion and begin to rub it on the scratched area of the leather. Please read the instructions on the bottle before you apply it on your O My Bag and remember to test any product in an inconspicuous area of your bag first, before applying it to the entire bag!
| Delivery and Returns |- Free standard delivery on all UK orders £100 & over.
- Free in-store pickup at our address in Islington, London.
- For orders less than £100 and overseas orders delivery charges apply.
- Please read our for more information.
Returns
- We offer a full refund within 14 days of purchase, provided the products are returned to the shop in their original condition, unworn, and with their original labels attached.
- Return
Highlights
- Nourishes O My Bag leather
- Removes scratches
- Suitable for Classic Leather
- Can be used on Cognac items
- Test on inconspicuous area first
Product Id
- COL-ORG-CR
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